Data Protection Policy

Kecino App Privacy Policy — Your Information Is Completely Safe With Us

This page explains how we collect, use, and protect the information you share while using the Kecino App.

Last Updated: January 2026
Our Commitment
Your data is never sold to third parties
Secured with SSL 256-Bit Encryption
You may request deletion of your data at any time.
Automated fraud detection system active

When you join Kecino App, you share some information with us. We believe your personal data belongs to you — keeping it safe is our primary responsibility. This Privacy Policy clearly explains what data we collect, why we collect it, and where it goes. No complex legal jargon, just straightforward language.

1. What Information We Collect

When you create and use an account on Kecino App, certain information is collected as a natural part of the process. This falls into two categories — what you provide directly, and what the system records automatically.

Information you provide directly:

Personal Identity

Name, date of birth, and gender

Contact Information

Mobile Number & Email

Payment Information

BKash / Nagad / Rocket Number

ID Document

NID or Passport (for verification)

Information automatically recorded by the system:

  • Your device type, operating system, and browser information.
  • IP address and approximate location.
  • Time spent on each page, games played, and betting history.
  • Date and time of login and logout.
  • Cookies and session data (see Section 5 for details).

Only your mobile number is stored as payment information. All transactions are processed through bKash/Nagad/Rocket's own secure gateways and are never passed through Kecino App's servers.

2. Why We Collect This Information

Kecino App only collects information for necessary purposes. No excessive or irrelevant data is ever requested.

  • Service Operations: To create and manage your account, confirm logins, and process transactions.
  • Identity Verification: To verify users are 18+ and to prevent multiple accounts by the same person.
  • Security: To prevent account hacking, fraud, and money laundering.
  • Customer Support: To resolve your issues quickly and accurately.
  • Personalized Experience: To keep you informed about your preferred games and offers.
  • Legal Obligation: To comply with applicable laws and meet regulatory requirements.

Kecino App never sells your information to advertisers or uses it for third-party marketing.

3. How We Keep Your Information Secure

Kecino App uses industry-standard technology to keep your data secure — protection that goes beyond passwords, with multiple layers of security working together.

Data Transfer Encryption (SSL/TLS)Maximum
Password Hashing (bcrypt)Maximum
Automated Fraud DetectionHigh
Two-Factor Authentication (2FA)High
  • All data transfers are secured with SSL 256-bit encryption — the same standard used by banks.
  • Passwords are never stored in plain text; a strong hashing algorithm is used at all times.
  • Regular security audits and penetration testing are conducted.
  • Firewall and DDoS protection are active on our servers.
  • If any unusual login activity or transaction is detected, your account will be automatically and temporarily locked and you will be notified immediately.

4. Sharing Information with Third Parties

Kecino App does not sell your personal information. However, there are a limited number of circumstances in which data may be shared — each of which is explained transparently below.

  • Payment Processor: Only the information necessary to complete transactions is shared with bKash, Nagad, and Rocket.
  • Legal Obligation: Information may be disclosed when required by court order or government directive.
  • Fraud Prevention: Relevant authorities may be assisted in investigations involving money laundering or cybercrime.
  • Technology Partners: Trusted technology providers who operate the platform may access limited data, and they are bound by strict confidentiality agreements.

Your information is never shared with any third party for purposes other than those listed above. No data is passed to advertisers or data brokers.

5. Cookies & Web Tracking Technologies

The Kecino App website uses cookies — small data files stored in your browser. These are used to enhance your experience and keep the site secure.

To disable analytics cookies, go to your browser settings and manage them through the cookie management section. Note that disabling essential cookies may cause certain features on the site to stop working.

6. Your Data Rights

You have full control over your personal data on Kecino App. All your rights are outlined below:

Right to Access

To find out what information we hold about you, submit a request to our support team.

Right to Rectification

You may request corrections if any of your information is inaccurate or out of date.

Right to Erasure

You may request that your personal data be deleted after your account is closed.

Right to Object to Processing

You may object to the use of your data for specific purposes.

Right to Data Portability

You can request an export of all your data in a single file.

Right to Withdraw Consent

Consent for optional cookies and marketing communications can be withdrawn at any time.

To exercise any of the rights listed above, email us at [email protected] or reach out via live chat. We will respond within 30 business days.

7. How Long We Retain Your Data

Kecino App does not retain any data longer than necessary.

  • Active Account Data: Retained for as long as your account remains active.
  • Transaction History: Up to a maximum of 5 years after account closure, in accordance with financial regulatory requirements.
  • Betting Records: Up to 2 years after account closure.
  • Security Logs: Up to 1 year maximum.
  • ID Document Scan: Deleted in the shortest possible time once verification is complete.

Certain information must be retained for a specified period due to legal obligations. Once that period has passed, the data is securely deleted.

8. Privacy Protection for Minors

Kecino App strictly enforces an 18+ policy. We do not collect data from anyone under the age of 18 — that is our firm commitment.

  • Date of birth is verified at the time of registration.
  • If a user is found to be underage, their account is immediately closed and all collected data is deleted.
  • If a parent or guardian believes their child has created an account, please contact us immediately at [email protected].

9. Changes to the Privacy Policy

Kecino App may update this Privacy Policy when necessary. For any significant changes:

  • A clear notice will be posted on the platform.
  • SMS notifications may be sent to your registered mobile number.
  • The "Last Updated" date at the top of the page will be changed.

Continued use of Kecino App after any changes have been made will be considered acceptance of the updated policy. If you object to the changes, you may request to close your account.

10. Contact Us

If you have any questions, complaints, or requests regarding this Privacy Policy, please get in touch with us:

  • Email: [email protected]
  • Live Chat: Available on the platform 24/7
  • Response Time: Up to 30 business days (typically within 2–3 days)

We take every request seriously and always strive to assist you with any privacy-related concerns.

How Kecino App Protects Your Privacy

End-to-End Encryption

All data between your device and Kecino App's servers is protected by SSL 256-bit encryption — no one can intercept it in transit.

Your data is never sold

Kecino App strictly follows one rule — your personal data is never sold to any third party.

Your Data, Your Control

View, correct, export, or delete your data — all rights are yours. Submit a request to support at any time.

Automated Threat Detection

Our AI-powered system monitors logins and transactions around the clock for unusual activity. Immediate action is taken when any threat is detected.

Payment Information Secured

Payments via bKash, Nagad, and Rocket are processed directly through their respective gateways. Your full payment details are never stored on Kecino App servers.

Regular Security Audits

Independent security experts regularly test Kecino App's systems. Any vulnerabilities identified are resolved promptly.

Frequently Asked by Players

Calculating your wagering (or playthrough) requirement is straightforward. Say you deposit ৳1,000 and receive a 100% bonus of another ৳1,000. Kecino App's welcome bonus carries a 15x wagering requirement — simply multiply the bonus amount by 15: ৳1,000 × 15 = ৳15,000. That means you need to place a total of ৳15,000 in bets. Keep in mind that different games contribute to wagering at different rates — slots count at 100%, Live Casino at 50%, and table games at 25%. This means slots are the fastest way to clear your wagering. You can track your real-time progress in the Bonus section of your account.

The good news is, there's no separate code to enter or extra step to take to claim the Kecino App welcome bonus — the entire process is automatic. Simply create a new account, complete your profile (including age verification), and make your first deposit. That's it. As soon as your deposit is confirmed, the bonus is instantly credited to your balance, and any free spins are added right away too. Just keep in mind that the welcome bonus is for new members only and applies to your first deposit exclusively. Visit the welcome offer page for full terms and the minimum deposit amount.
Safe & Trusted

Your privacy is protected on Kecino App — join with confidence and start playing

Your data is protected, payments are secure, and support is always available. Join free today and claim your welcome bonus.

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