Kecino App Terms & Conditions — Please Read Before Use

1. General Terms & Applicability

These Terms & Conditions form a legally binding agreement between Kecino App and its users. By registering an account, logging in, or using any of our services on Kecino App, you are deemed to have automatically accepted all of these terms.

Please read this entire document carefully before using Kecino App. If you disagree with any of the terms, please refrain from using the platform. For any questions, contact our support team.

• These Terms & Conditions are governed by the laws of Bangladesh.
• Kecino App is an online gaming platform operated solely for entertainment purposes.
• It is the user's own responsibility to comply with the laws of their country when using this service.
• These terms and conditions are available in both Bengali and English. In the event of a dispute, the English version shall prevail.

2. Eligibility & Age Restrictions

To use Kecino App, you must meet the following eligibility requirements:

• You must be at least 18 years Must be.
• You must be of sound mind and capable of making your own decisions.
• Only one account per person is permitted.
• You are not involved in any financial fraud or criminal activity.

By registering on Kecino App, you confirm that online gaming is legal in your jurisdiction and that you meet all eligibility requirements listed above.

3. Account Registration & Management

Providing accurate and complete information at the time of registration on Kecino App is mandatory. Accounts created with false or incomplete information may be suspended at any time.

• Per Person One Account Per Person Approved.
• Users are solely responsible for keeping their account password confidential.
• Allowing third parties to access or use your account is strictly prohibited.
• Selling or transferring account credentials to any other party is strictly prohibited.
• To change your registered mobile number, please contact our support team.

Kecino App may request a National ID or passport at any time for account verification. Withdrawals may be restricted until verification is complete.

4. Deposits, Withdrawals & Payments

Kecino App currently supports transactions via bKash, Nagad, and Rocket. All transactions are conducted in Bangladeshi Taka (BDT).

Deposit:

• Minimum deposit amount is ৳500.
• Deposits are typically credited to your account within 1–5 minutes.
• Only deposits from a payment account registered in your own name are accepted.
• Third-party payments are not accepted. If such activity is identified, the account will be subject to investigation.

Withdrawal:

• Minimum withdrawal amount is ৳500.
• Withdrawal requests are typically processed within 24–72 hours.
• Winnings derived from a bonus cannot be withdrawn until the bonus wagering requirement has been completed.
• Withdrawals must be made using the same payment method used for the deposit.
• Identity verification may be required for large withdrawal amounts.

5. Bonuses & Promotional Offers

Kecino App offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions, which must be followed.

• Wagering Requirement: The welcome bonus requires a wagering requirement of 15x the bonus amount.
• Validity: Each bonus has a set expiry period. Bonuses not used within this period will be cancelled.
• One Bonus Only: Only one bonus offer can be active at a time.
• Per-Person Limit: Each bonus offer can be claimed only once per account.
• If bonus abuse or fraudulent activity is proven, the bonus and any associated winnings will be forfeited.

6. Betting Rules & Result Determination

All betting event outcomes on Kecino App are determined through a fair and automated process. Slot games use RNG (Random Number Generator) technology, which is internationally audited.

• Once a bet is confirmed, it cannot be changed or cancelled.
• If incorrect odds are displayed due to a system error, Kecino App reserves the right to void the affected bet.
• If a match is cancelled in Sports Betting, the staked amount will be refunded.
• Kecino App is not liable for any losses caused by internet connectivity issues during live betting.
• If odds contain a clear error (e.g., 1500.0 displayed instead of 15.0), Kecino App reserves the right to void the affected bet.

7. Prohibited Activities

The following activities are strictly prohibited on Kecino App. Violations may result in account suspension and forfeiture of all balances:

• Creating multiple accounts for the same individual.
• Bonus abuse or 'bonus hunting' activity.
• Using the platform for fraud or money laundering.
• Creating an account using someone else's identity.
• Using software or bots to operate games.
• Exploiting platform vulnerabilities or technical glitches.
• Harassing other players or staff members.
• Conducting transactions using fraudulent payment details.

8. Responsible Gaming Policy

Kecino App believes gaming should be a source of entertainment — not addiction. That is why Responsible Gaming is a core part of our principles.

• Any player may set deposit limits (daily/weekly/monthly).
• You can temporarily close your account for a set period using the self-exclusion option.
• A cooling-off period (from 1 day up to 6 months) can be set on your account.
• A permanent account closure can be requested through support.

If you notice signs of gaming addiction, please Responsible Gaming Please read this page and seek professional help if needed.

9. Account Suspension & Closure Policy

Kecino App may suspend or terminate any account for the following reasons:

• Violation of the Terms & Conditions.
• If false information is found during identity verification.
• If financial fraud or money laundering is suspected.
• If identified as a minor.
• Extended inactivity (over 1 year).

Prior to account closure, users will be given the opportunity to withdraw any valid balance (excluding bonuses), unless fraud has been proven. Users may also contact support to close their account voluntarily.

10. Privacy & Data Protection

Kecino App takes your personal information extremely seriously. All details provided at registration are stored under strict security measures.

• Your personal information is never sold to any third party.
• All transactions are secured with SSL 256-bit encryption.
• Your information is used solely for service delivery and legal compliance purposes.
• You may request to view or delete your personal data by contacting our support team.

For more details, visit our Privacy Policy Read.

11. Limitation of Liability

Kecino App is not liable for the following:

• Any bet or game missed due to an internet disconnection.
• Losses resulting from delays or issues with third-party payment services.
• If an account is compromised due to the user keeping an insecure password.
• Mental or financial harm related to gaming.
• If the service is temporarily unavailable due to an unexpected technical issue.

12. Changes to Terms & Communication

Kecino App reserves the right to update these Terms & Conditions at any time. Any significant changes will be clearly communicated on the platform.

For any questions or complaints, please contact us:

• Email: [email protected]
• Live Chat: Available within the platform 24/7
• Language: Support available in Bangla and English

The latest version of these Terms & Conditions will always be available on this page. We recommend checking back regularly.