Under Kecino App's terms, One account per person only This is not permitted. Two separate profiles cannot be created using the same mobile number, the same NID, or the same payment account.
However, two different people at the same address (such as a married couple or siblings) are permitted to hold separate accounts, provided each registers with their own mobile number and identity — since these are genuinely two distinct individuals. That said, if the same person opens multiple accounts using different numbers or names, it is a violation of Kecino App's Terms & Conditionswill be considered a violation of the
What are the possible consequences? If multiple accounts are detected, all of them may be suspended and any accumulated balance forfeited. Following this rule is in everyone's best interest.
Yes, Kecino App offers several practical responsible gaming tools that are simple to use:
- Deposit Limit: You can set a daily, weekly, or monthly deposit limit. For example: a maximum of ৳5,000 per month. Once the limit is reached, the system will not accept further deposits. Go to Settings → open the "Limits" section → set your amount and timeframe.
- Session time limit: Set a time limit for your gaming session — you'll receive an automatic alert or be logged out when it expires.
- Cooling-Off Period: Take a gaming break from 1 day up to 6 months. Login is disabled for the entire duration.
- Self-Exclusion: For an extended break, email [email protected]. It will take effect within 24 hours.
For more details, visit our Responsible Gaming Visit the page.
If Kecino App won't load or keeps freezing, try the following steps one by one:
- Clear your browser cache: In Chrome or Firefox, go to Settings → Privacy → Clear browsing data → Cache, then reload the page.
- Check your internet connection: Games may struggle to load on a weak connection. Switch to WiFi or 4G.
- Update the app: If a new version of Kecino App has been released, the older one may stop working. You'll see an update notification when you visit the site — click it to install the latest version.
- Restart your phone: A full phone storage can also slow down the app. A quick restart usually fixes it.
- Try a different browser: If you're having trouble with Chrome, try Firefox or Samsung Internet instead.
If none of the above works, let us know via live chat — our support team will assist you right away.
For withdrawals from Kecino App No platform fees charged — you keep everything you win. However, birdkash or Nagad's own cash-out fees may apply, which are outside Kecino App's control.
Withdrawal Limits:
- Minimum withdrawal: ৳300
- Daily maximum: ৳50,000
- Weekly Maximum: ৳1,50,000
KYC verification is mandatory for large withdrawals. Unverified accounts can withdraw up to ৳10,000 per day. Completing KYC unlocks the full withdrawal limit. Withdrawal requests are typically processed within 15 minutes to 2 hours to process.
On Kecino App, winnings are credited at different times depending on the game type:
- Slots & Live Casino: Instantly upon winning Instantly credited to your balance. Your balance updates as soon as the winning animation on screen finishes.
- Sports Betting (Pre-Match): Typically, after the match ends and the result is confirmed 5–15 minutes funds are credited.
- Live Sports Betting: Once the event is confirmed, 2–5 minutes is credited.
- Tournament Prizes: After the tournament ends, results are verified and Within 24 hours rewards are distributed.
If it takes more than 30 minutes, contact Live Chat with your bet reference number and the team will resolve it promptly.
Yes, Kecino App's referral program is completely legitimate and many members earn bonuses from it regularly. The process is straightforward:
- Step 1: Log in and grab your personal referral code or link from your account.
- Step 2: Share this code or link with your friend. When they use your referral code during registration, the connection is established.
- Step 3: When your friend makes their first deposit, you'll automatically Up to ৳300 Referral Bonus Your bonus amount depends on how much your friend deposits.
- Step 4: The more active your referred friends are, the higher your referral commission can grow.
There's no cap on how many friends you can refer — you earn a bonus for every single one. For current referral bonus details, Welcome Offer on the page.
KYC (Know Your Customer) is an identity verification process required under international standards. On Kecino App, it only needs to be done once and doesn't take long.
What you'll need:
- National ID Card (NID) A clear photo of your passport (front and back)
- Selfie: A photo of you holding your NID
- Payment verification: If your bKash/Nagad number is already linked to your account, no additional documents are required
Process: Log in → Account → "Verification" or "KYC" section → Upload your documents. Typically 12–48 hours Verification is completed within
You can play games and make small withdrawals before completing KYC. However, KYC is mandatory for daily withdrawals exceeding ৳10,000. Contact Live Chat if you have any questions.